General Terms & Conditions

Ordering

Please note that some of the items displayed may have already been sold but they are included to illustrate the range of jewellery I have to offer.

For convenience the necklaces shown here have been broadly grouped by materials rather than colour and the dominant necklace or pendant material dictates which group they are placed in. In some cases (e.g. aquamarine) the elements may only have a small amount of a particular material or even none, but they have a similar tone or feel. Likewise you will find lavender tones under the amethyst heading even if the pendant is jade.

If you are interested in purchasing any of these unique pieces of bespoke jewellery you can use our simple  online shopping service which handles your payment on a secure server for your protection. Alternatively you can contact me directly for further information and prices. (see the Contact page for details). Please make a note of the Stock No. associated with the item(s) you are interested in so that I can easily identify the piece.

Because each piece is unique it is not possible to produce copies but I may be able to offer you similar pieces if the one you like has already been sold.

All items are fully described. The terms antique or vintage are applied to elements and jade pendants that have a certain degree of age. Some pieces are older and if known, I will state their period or date. Others have a bit of age, but it might be difficult to determine. But the description is based on both the information provided by the traders and my own experience and knowledge. It is however, not easy to detect the age of jade. The Chinese have been reproducing their jade carvings for centuries, repeating the same designs because they are considered beautiful, and carving them in much the same ways.

Returns

We hope that you will be completely satisfied with your necklace but in the event that you are not happy, we offer a returns facility. All necklaces are fitted with a security tag.

 

Items should be returned new, unused and in the original packaging, including labels, unbroken security tags and the silk bag the jewellery comes in.

Damaged or soiled returns cannot be accepted.

Please note that any item specifically ordered and created for a client, cannot be exchanged or returned.

Due to hygiene reasons, earrings cannot be returned.

 

Returns or exchanges must be arranged within 7 working days of receipt.

If you wish to return the necklace it must be sent via Special Delivery or Registered Post and must be insured to cover the full value of the item(s). The cost of returning the necklace is the responsibility of the customer.

 

Once the item has been received and checked, a refund will be made.

Please contact us by email at barbara@barbara-acton-bond.co.uk if you have any questions.

Exchanges

 

If you wish to exchange an item or a gifted item for an alternative piece please contact us by email at barbara@barbara-acton-bond.co.uk.

 

Faulty Goods

 

All items are quality controlled and checked for any faults before being dispatched to customers. Should you receive an item that is faulty, please contact us immediately.

Items should be returned new, unused and in the original packaging, including labels, security tags and the silk bag the jewellery comes in.

 

However, damaged or soiled returns cannot be accepted.

Goods are classified as faulty only if they are received damaged. Please return the item and we will repair and return them free of charge.

 

We offer a year’s guarantee for the for the reliability of the product. This does not cover accidental damage.

 

Items damaged as a result of wear and tear are not considered to be faulty. But if, within a year of purchase threads break or a clasp has a problem, we will repair or replace an element free of charge. And if, after a year, damage occurs, we will offer to repair the necklace for a fee. That cost depends on the complexity of the necklace and the replacements needed. Please get in touch by email at barbara@barbara-acton-bond.co.uk

 

Colours

 

We try to ensure that the colours displayed in the photos on the Barbara Acton-Bond web site are as faithful to the original colours as possible. However, we cannot guarantee that your screen's display of any colour will be completely accurate.

Privacy & Security

We respect your privacy. Any information we may collect from you when purchasing items on this site is only used for the express purpose of processing your purchase. We will not pass on your details to any third parties.

Join Our Mailing List

© 2020 by Barbara Acton-Bond